Delivered by Chart Learning Solutions, the leading global provider of award-winning blended learning in professional skill development and employee accountability

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Chart Learning Solutions Blended Programs

Chart Learning Solutions (CLS) is the leading global provider of award-winning blended learning in professional skill development and employee accountability. CLS combines assessments, on-line learning, the Performance Assurance System™ and Training Accountability Platform™ with live coaching to produce unparalleled results.

CLS blended learning programs may be run with or without a coach. Employees may also coach each other! All of our courses come with coaching documents to help lead discussions.

The Customer Service Self-Management Program

Curriculum

Product &Procedural Knowledge
Competitive Knowledge
Building Credibility
Expert Image
Industry Trend Resource
Service Effectiveness
Service Efficiency
Service Scheduling Smarts
Finding Hidden Service Time
Maximizing Service Productivity
Getting the Right Help
Mentoring Peers
Coaching Peers
Customer Experience Management
Managing Customer Expectations
Personal Leadership
Initiative for Responsible Results
Achieving Results with Others
Personal Accountability
Overcoming Workplace Obstacles
Positive attitude
Character/Integrity
Service Mistakes
Equal Respect
Service Resiliency
Stress for Success
Stress Management Techniques
Resiliency
Balancing Home and Career
Preventing Job Burnout
Giving Rewards and Recognition
Self-Appreciation
Appreciative Inquiry
Customer Appreciation
Empowered Compliments
Introduction to Critical Thinking
Managing Deception and Fallacies
Persuasive Arguments
Checklists for Rational Decisions
Optimal Understanding: Explanations

Methodology

We implement Chart’s four-stage methodology to accurately pinpoint your needs, then make recommendations in areas of high-potential rewards and ROI. Chart combines input from our customers with our structured analysis methodology to create comprehensive, result-driven plans.

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Get the full brochure with all programs and micro-learning courses

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