Delivered by Chart Learning Solutions, the leading global provider of award-winning blended learning in professional skill development and employee accountability

Get the full brochure with all programs and micro-learning courses

Chart Learning Solutions Blended Programs

Chart Learning Solutions (CLS) is the leading global provider of award-winning blended learning in professional skill development and employee accountability. CLS combines assessments, on-line learning, the Performance Assurance System™ and Training Accountability Platform™ with live coaching to produce unparalleled results.

CLS blended learning programs may be run with or without a coach. Employees may also coach each other! All of our courses come with coaching documents to help lead discussions.

The Onboarding Induction Program

Curriculum

Starter Package

Missions/Goals/ Priorities
Eliminating Time Wasters
Scheduling SMART
Finding Hidden Time
Maximizing Productivity
Personal Leadership
Initiative for Responsible Results
Achieving Results with Others
Personal Accountability
Overcoming Workplace Obstacles
Overcoming Workplace Barriers Assertiveness
Meeting Skills
Conflict Management
Moving Up the Ladder

Comprehensive Package Add-Ons

Introduction to Critical Thinking
Managing Deception and Fallacies
Persuasive Arguments
Checklists for Rational Decisions
Optimal Understanding

Intro to Project Management
Project Definition
Project Planning
Project Implementation
Project Closure

Calming Upset/Irate Customers
Difficult Customers
Call Escalation
Handling Complaints
Delivering Bad News
Introduction to Ethics
Employee Ethical Responsibilities
Ethical Dilemma Decision-Making
Ethical Problem-Solving
Leading Ethical Conduct
Authentic Listening
Increasing Concentration
Developing Curiosity
Improving Clarity
Critical Listening
Positive attitude
Character/Integrity
Service Mistakes
Equal Respect
Service Resiliency
Getting the Right Help
Mentoring Peers
Coaching Peers
Customer Experience Mgmt
Mgnt Customer Expectations
Appropriate Use of Power
Five Influence Techniques
Getting Others to Follow Your Lead
Unpopular Positions
Win-Win Negotiation

Get the full brochure with all programs and micro-learning courses

Other programs you may like

Stay updated and subscribe to our mailing list