Chart Learning Solutions Onboarding Induction Blended

[fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=””][fusion_builder_row][fusion_global id=”2875″][fusion_builder_column type=”3_4″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” 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id=”2877″][/fusion_builder_row][/fusion_builder_container][fusion_global id=”2910″][fusion_global id=”2886″][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” admin_label=”Program Overview” admin_toggled=”no”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_separator style_type=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”40px” bottom_margin=”40px” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”2″ content_align=”center” style_type=”single solid” sep_color=””]The Onboarding Induction Program[/fusion_title][/fusion_builder_column][fusion_builder_column type=”1_6″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][/fusion_builder_column][fusion_builder_column type=”2_3″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”2″ content_align=”left” style_type=”none” sep_color=””]

Curriculum

[/fusion_title][fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”3″ content_align=”left” style_type=”none” sep_color=””]

Starter Package

[/fusion_title][fusion_accordion type=”” boxed_mode=”” border_size=”0″ border_color=”” background_color=”#f7f5f4″ hover_color=”” divider_line=”” icon_size=”” icon_color=”” icon_boxed_mode=”” icon_alignment=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_toggle title=”1. TIME MANAGEMENT” open=”no”]Missions/Goals/ Priorities
Eliminating Time Wasters
Scheduling SMART
Finding Hidden Time
Maximizing Productivity[/fusion_toggle][fusion_toggle title=”2. RESPONSIBLE INITIATIVE” open=”no”]Personal Leadership
Initiative for Responsible Results
Achieving Results with Others
Personal Accountability
Overcoming Workplace Obstacles[/fusion_toggle][fusion_toggle title=”3. CAREER DEVELOPMENT” open=”no”]Overcoming Workplace Barriers Assertiveness
Meeting Skills
Conflict Management
Moving Up the Ladder[/fusion_toggle][/fusion_accordion][fusion_separator style_type=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”20px” bottom_margin=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_title margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” size=”3″ content_align=”left” style_type=”none” sep_color=””]

Comprehensive Package Add-Ons

Intro to Project Management
Project Definition
Project Planning
Project Implementation
Project Closure

[/fusion_toggle][fusion_toggle title=”6. DIFFICULT SITUATIONS” open=”no”]Calming Upset/Irate Customers
Difficult Customers
Call Escalation
Handling Complaints
Delivering Bad News[/fusion_toggle][fusion_toggle title=”7. ETHICS” open=”no”]Introduction to Ethics
Employee Ethical Responsibilities
Ethical Dilemma Decision-Making
Ethical Problem-Solving
Leading Ethical Conduct[/fusion_toggle][fusion_toggle title=”8. LISTENING” open=”no”]Authentic Listening
Increasing Concentration
Developing Curiosity
Improving Clarity
Critical Listening[/fusion_toggle][fusion_toggle title=”9. SERVICE ATTITUDE” open=”no”]Positive attitude
Character/Integrity
Service Mistakes
Equal Respect
Service Resiliency[/fusion_toggle][fusion_toggle title=”10. GETTING & GIVING HELP” open=”no”]Getting the Right Help
Mentoring Peers
Coaching Peers
Customer Experience Mgmt
Mgnt Customer Expectations[/fusion_toggle][fusion_toggle title=”11. INFLUENCE” open=”no”]Appropriate Use of Power
Five Influence Techniques
Getting Others to Follow Your Lead
Unpopular Positions
Win-Win Negotiation[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_6″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” dimension_margin=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_global id=”2888″][fusion_global id=”2732″][fusion_global id=”2850″][fusion_global id=”3142″]